When employees need their problems solved, there is no option of “We’ll get back to you.” Try telling that to the mother who has been told her child’s treatment is not covered, or to a long-time employee who has an unexplained deduction taken from his paycheck.

The Employee Call Center is set up to offer more resources than you may now have and certainly provide a “virtual staff.” When you make the Employee Call Center part of your service commitment to your employees, you gain:

• Human resources generalists specifically trained to handle any question employees can throw at them. They know as much about the things that have an effect on your employees as you do — maybe more.
• Our technological capacity to directly access employee payroll and benefits data so our team can get answers turned around quickly.
• Flexible hours that allows you to set up the time that are suitable for employees to call using an 866 number, no matter if you are on the East or West Coast.
• A commitment that we handle every question in a concerned, caring and professional manner, keeping prompt, accurate education of the employee as our primary focus.