Solutions

We offer voice support service through a high-end telephone system, without expensive hardware investments and maintenance fees.

Phone Support / Tele-Call Centre Service – Perfect Customer Service partner for Small and Medium sized businesses. All our agents must successfully complete a rigorous and accent neutralization program and successfully pass a voice proficiency test prior to proceeding to a through and focused training specific to your business and products. We have dedicated quality assurance process consisting of real time daily monitoring of each agent’s sales and customer service performance. Voice/VOX recordings can be sent for your review or as confirmation that queries are answered correctly. Our call center services include:

  • Customer Support
  • Order Taking
  • Payment Verification
  • Information Delivery
  • Message Taking
  • Tele-marketing campaigns

At BD BPO Solutions, Inc. We implement a user-friendly assistance for individuals having technical problems with electronic devices. We offer a range of services providing assistance with your clients for different technological products such as computers, software, mobile phones or other electronic or mechanical goods. With our technical representative experts help the user solve specific problems with a product rather than customization or other support services. We deliver technical support 24/7 over the phone, email or through live chat support where users can interact with our representative.

BD BPO Call Center provide a broad range of technical support focused on achieving measurable, total customer satisfaction for your business. We employ dedicated, technically trained personnel on an integrated, multi-channel platform to provide comprehensive technical product support. We tailor the technical support process, including required activities, escalation procedures, and system level reporting to meet the specific needs of your business.

A sample of our tech support call center experiences includes:

  • Troubleshooting calls and Computer hardware problems
  • Software and Internet service problems
  • Up-sell/cross-sell programs
  • Warranty or post-warranty support

BD BPO Solutions, Inc., provides services to assist customers in making effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of the product.

We aim to achieve the highest level of client satisfaction and for our clients to have absolute faith in our standard of work and the professional manner in which we conduct business. Our customer support representative will:

  • Respond to your phone calls, emails and letters in a timely manner
  • Treat all clients fairly and not discriminate against anyone regardless of race, sex, sexual orientation or disability
  • Be friendly, courteous and helpful when you contact us
  • Make every effort to explain things clearly and in terms you can understand, keeping jargon to a minimum
  • Agree with you the type of service you can expect to receive
  • Keep what you tell us confidential
  • Deal with your clients in the same manner that we deal with you

We are committed to meeting all your expectations, but we can only achieve this if the information you give us is accurate and complete.

Chat Support Service

Every self-respected company offering products and services online has a live chat portal integrated onto its website as a key support option. Web hosting services providers, in particular, rely a lot on the live chat support option as a quick, flexible and efficient method of giving real-time information and providing immediate assistance to their customers.

E-Mails Support Service – Your customer e-mails get replied instantly.

Replying to E-mails can eat into your precious time, which can be better utilized to focus on your core business activities with strategic importance. Now BD BPO Solutions, Inc. can also follow up your e-mails and customer queries on your behalf. This service ensures that your customers are replied to promptly. Our highly skilled personnel keep the response times as LOW as one hour to meet the commitments you’ve made to your customers. By offering timely, consistent and expedient responsive support, you will improve customer satisfaction, customer loyalty and online sales. Our e-mail support service can be used for sales and customer support in addition to technical support. Our email support, just like our other offerings is functional 24/7.

BD BPO Solutions, Inc. offer a variety of phone survey services – phone market research, customer survey services, and customer service satisfaction surveys. Our highly trained agents do surveys over the phone to determine a company’s current market standing.

Our Tele Surveying method:

  1. Our Representatives will ask for basic information on the customer.
  2. We may ask for information about age and employment simply because that qualifies or disqualifies many people from the target survey audience that the company wants.
  3. The survey then consists of several questions, usually variations around a general topic. Our Representatives are usually at a computer screen at this point, quickly typing “yes” or “no” answers into the database.
  4. After the survey is done, we implement mandatory disclosure politely and thanking the prospects for their time and cooperation. Our Representatives then completes the information in the computer.
  5. Our QA Supervisors will have to listen to all conversations to check on the veracity of the calls made by the Representatives.
  6. All BD BPO workforce including the Representatives are all well-versed on regulations regarding the DNC list.

We offer a TPV (third party verification) services that produce quality results that you expect. BD BPO Solutions Third Party Verifications Services, implements an effective process, and we use the latest technology and professional human resource that can function in combination as an independent body between the customers and the vendors in verifying the correct details of the proposed business deal. Our TPV process deals in asking the customers and gathering the following information to achieve the following:

  1. To identify themselves
  2. To identify the order information
  3. To verify if they are authorized to place the orders

We communicate information to both customers and vendors effectively and as convincingly as possible without resulting in any disputes and frauds. Our live operators are essential to monitor and manage the process closely in order to avoid problems later in the form of customer disputes and incorrect exchange of information.

We offer a telephone survey as a direct research tool which is reasonably reliable and inexpensive. It is wise and practical for businesses to launch a customer satisfaction survey or customer service phone survey and use the data gathered to plan more effective sales and marketing campaigns. Our dependable team takes care of gathering information or doing the interview of your targeted clients. We provide Lead generation services to the following fields:

  • Debt
  • Loans
  • Tax
  • Health Care
  • Medical Supplies
  • Education

Our agents are trained to effectively collect as much valuable information as possible. Quality assurance analysts monitor all agents to ensure call quality. Our agents will follow a script which the client provides, or one which was created for the client by our sales and marketing experts. Contact us today to learn more about our Telephone Survey Services.

“At BD BPO Solutions, Inc. we understand that there is much more to appointment scheduling than simply acquiring a list and dialing the phone”. We are helping organizations generate new business through appointment setting, has a proven track record of success. We’ve assisted companies of varying sizes, industries and objectives achieve their executive missions.

We generate Business Industries Lead for:

  • Travel | Finance & Insurance | Telecom | Health Care | Advertising and Media Services | Research & Analytics

BD BPO Solutions, Inc. – Appointment Setting Highlights

  • Outsourcing your Appointment setting needs allows you to focus on core competencies and not daily scheduling tasks.
  • You can save salary expenses – Our skilled and experienced agents create, change, and cancel meetings and appointments, just like an Virtual receptionist.
  • Our Appointment scheduling services provides flexible solutions for your customers and clients and keeps you connected at all times.
  • Specializing in Business appointment setting, our team of talented telemarketers ensure that any campaign is fulfilled and reported on in a tangible and measurable way.

We are innovative business solution experts and can help your organization to Evaluate, Design, Implement, and Maintain custom-built automated solutions. We use a strategy that’s practical for your situation. We provide a programming and consulting services and can support your company maximize revenues.

We assist organizations that are either (SME) small or medium enterprises. Our clients leverage our proven expertise to mitigate risk and benefit from a process that focuses on the short and long term impacts of the relationship structure, cost reduction savings and how the transition is implemented and managed.

  1. Web Development
  2. Web Hosting
  3. E-Commerce
  4.  Software Development

Web hosting clients take advantage of a range of Internet technologies not available through other hosting services. We are a Internet programming specialists. Our hosted sites include features other ISPs do not offer such as e-commerce, auctions, interactive pages, discussion forums, FAQ Section. These systems require server side programming. Because we have the high-end server platform we routinely deploy these systems for our hosting clients.

Synergia Online is a division of BD BPO Solutions, Inc. that cater web development and web hosting services. This is your one-stop shop for business web commercial. Here at Synergia Online, we offer your business a chance to be known locally, nationally and globally at very minimal cost. Let tens of thousands of customers or even millions have access to your business without entailing the huge costs of television advertisements, print ads and the likes.

We specialize in developing high quality web sites at the most affordable prices. When you work with BD BPO Solutions, Inc. – Synergia Online , we’ll help turn your ideas into a clear vision. We offer a full range of e-commerce solutions for businesses, as well as individuals. Our team of professionals with proven experience in the field of web design and development are capable of providing high quality, cost-effective complete e-commerce solutions, including complex database integrated websites, e-commerce websites, intranet development and website redesign & maintenance solutions.

Why work with 3 or 4 different companies just for your Website?

SynergiaOnline.com can do it all for you. Whether you’re an entrepreneur working from home, a small mom and pop business new to the Internet, or a large company looking to develop a robust e-commerce store, you’ll be glad you chose SynergiaOnline.com to be your partner.

With Syn­er­gia Online’s white SEO tech­niques, your website’s posi­tion in pop­u­lar search engines like Google, Bing, and Yahoo always ranks at top. We make the web­site for you that will com­plete your effi­cient busi­ness plan in this technically-inclined era.

We sub­mit your domain to var­i­ous search engines, cre­ates “niche defined” mar­ket­ing avenues to get inbound inks that results to bet­ter traf­fic for your busi­ness. Our tech­nol­ogy does not rely on auto­mated no-logic sys­tems. We uti­lize man­ual pro­mo­tion, keep­ing Google.com, Yahoo.com, Bing.com etc pri­or­i­tiz­ing our work on the web. (Search Engine Guidelines)

We pro­vide SEO and SEM solu­tion with your web­site ranks top on major search engines such as Google, Yahoo and Bing, since it is one of the require­ments of good work­ing web­sites. We work on on-page fac­tors, off-page fac­tors, as well as site wide fac­tors of website. We always adopt the ETHICAL SEO process/White hat tech­nique; also fol­low the guide­lines of Google, and other major search engine for desir­able SEO result.

We can assure you of get­ting high SERP (Search Engine Result Page) with our high track record of suc­cess. Our SEO solu­tion will help to increase the traf­fic of your web­site and even­tu­ally into sales and profit.

We create CMS themes for WordPress & Drupal that makes it easy to create unique looks for diverse categories, just by creating custom templates. By design, our exclusive CMS is designed to be extremely flexible and modular. By building onto the already robust wordpress/drupal framework, our CMS theme expands the possibilities of layout on all pages, including your homepage, posts page, category pages and showcases. In addition, the CMS is available in a variety of options, including a blog format, a text -only format, and a mobile theme. These can be ran simultaneously, allowing your visitors to access your site in the format most appropriate and comfortable to them. Ultimate flexibility is the goal of our CMS themes.

One of the key elements of a website is the graphic design. On top of enhancing the image of your website, these graphics can also present additional pertinent data visually. Graph­ics will help your pro­jected view­ers com­pre­hend more about top­ics within your web­site. How­ever, in order to accom­plish the pur­pose, graph­ics need to be well rep­re­sented to the point that a viewer can clearly see the rel­e­vance to the topic. Our effec­tive graphic design­ers can enhance the image of adver­tis­ing your com­pany and prod­ucts through media such as brochures, brochure designs, direct mail, newslet­ter design, annual reports, busi­ness cards, let­ter­heads and of course web site design.

 

BD BPO Solutions Software Development Team is providing offshore outsourcing software development services with a strong knowledge in business, with systems focusing on office systems like accounting, banking, billing, real estate, mobile, manufacturing, pharmaceutical, and marketing and advertising. Providing solutions that are easy to manage and simple to use is our passion. We offer full cycle custom software programming services, from product idea, offshore software development to outsourcing support and enhancement.

We will analyze, design, create and implement solutions for your business. While reducing operational cost, maximizing productivity gains, optimizing existing and future IT investments, we help you expand your business, market and presence. We offer services and packages that have compelling benefits that deliver a more streamlined business process thus giving your employees and customers improved satisfaction and availability.

Our Software Development Team – we develop a user-friendly client defined software specifically user-designed for office transaction. A very affordable automated system helps company minimize costs and maximize profitability by making the operations work efficient and productive. System can be run locally, remotely or over the internet.

When employees need their problems solved, there is no option of “We’ll get back to you.” Try telling that to the mother who has been told her child’s treatment is not covered, or to a long-time employee who has an unexplained deduction taken from his paycheck. The Employee Call Center is set up to offer more resources than you may now have and certainly provide a “virtual staff.” When you make the Employee Call Center part of your service commitment to your employees, you gain:

  • Human resources generalists specifically trained to handle any question employees can throw at them. They know as much about the things that have an effect on your employees as you do — maybe more.
  • Our technological capacity to directly access employee payroll and benefits data so our team can get answers turned around quickly.
  • Flexible hours that allows you to set up the time that are suitable for employees to call using an 866 number, no matter if you are on the East or West Coast.
  • A commitment that we handle every question in a concerned, caring and professional manner, keeping prompt, accurate education of the employee as our primary focus.

BD BPO Solutions has the capacity and expertise to process any type of data, typed or handwritten, offering a one stop shop for data capture solutions. We offer a data entry, data processing and data conversion services that are equivalent to global standards in terms of efficiency and accuracy.

In the modern world data entry is the fundamental and most indispensable internal function of every business firms, organizations and service providers. It is an exceptionally vital area of expertise that helps boost the performance standard and competence.

Our data entry services are offered to a diverse client base from various business sectors including:

  • Educational institutions
  • Government agencies
  • Financial institutions
  • Insurance companies
  • Healthcare providers
  • Manufacturing
  • Pharmaceuticals
  • Publishing agencies

ACCOUNTING & BOOKKEEPING

BD BPO Solutions provides a full range of accounting and bookkeeping services aimed towards assisting small to mid-sized companies. Our key objective is to aid business owners like you lessen time spent on non-essential tasks, enabling you to focus on core business functions and amplify profitability. Many of our clients save up to 50% compared to the costs of hiring in-house staff to perform these functions. Our advanced technical expertise differentiates BD BPO Solutions from other companies offering similar accounting and bookkeeping services. We provide timely, cost effective, scalable and customized accounting solutions.

PAYROLL & REPORTING

BD BPO Solutions offers customized payroll services, which have the potential to save your business 50% of costs as compared to an in-house payroll professional. If your payroll accounting is consuming a significant amount of time and energy, let BD BPO Solutions take care of it so that you can spend your time on core business activities. As a professional payroll service provider, you can run your business knowing that a trusted advisor is handling the payroll processing. With BD BPO Solutions managing your outsourced payroll, you can be assured that you’ll never miss a tax deadline, pay the wrong amount, or make errors on critical tax forms. All your payroll information will be maintained accurately and securely.